Last Updated: January 6, 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or subscribe to our email list.

We are committed to protecting your privacy and being transparent about our data practices. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

Information You Provide Directly

Email Subscription: When you subscribe to our email list, we collect:

  • Email address (required)
  • First name (optional)
  • Last name (optional)
  • Subscription date and time

Course Purchases: When you purchase a course or paid product, we collect:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely by our payment processor)

Contact Forms: When you contact us, we collect:

  • Name
  • Email address
  • Message content
  • Any other information you choose to provide

Comments (if applicable): If we enable comments, we may collect:

  • Name or username
  • Email address
  • Comment content
  • IP address (for spam prevention)

Information Collected Automatically

Analytics Data: We use analytics tools to collect:

  • Pages visited
  • Time spent on pages
  • Referring websites
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Operating system
  • General geographic location (city/country level)
  • IP address (anonymized)

Cookies and Tracking Technologies: We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our site
  • Improve site performance
  • Measure content effectiveness

How We Use Your Information

We use collected information for the following purposes:

Email Communications:

  • Send weekly skill posts and updates
  • Deliver course content and materials
  • Respond to your inquiries
  • Send important site announcements

Site Improvement:

  • Analyse usage patterns to improve content
  • Understand which posts are most valuable
  • Optimise site performance and user experience
  • Identify and fix technical issues

Course Delivery:

  • Process purchases and deliver digital products
  • Provide customer support
  • Send course-related updates

Legal Compliance:

  • Comply with applicable laws and regulations
  • Protect against fraud and abuse
  • Enforce our Terms and Conditions

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the specific data and context:

Consent: When you subscribe to our email list or accept cookies. Contract: When you purchase a course or product. Legitimate Interests: For site analytics, security, and improvement. Legal Obligation: When required by law

You have the right to withdraw consent at any time.

How We Share Your Information

We do not sell your personal information to third parties.

We share information only in the following limited circumstances:

Service Providers: We work with trusted third-party services that process data on our behalf:

  • Email Service: ConvertKit or Buttondown (email delivery and management)
  • Payment Processing: Stripe (payment processing)
  • Analytics: Tinybird privacy-friendly tools (website analytics)

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers: If we sell or transfer our business, your information may be transferred to the new owner, who must continue to honor this Privacy Policy.

Data Retention

Email Subscribers: We retain your email address until you unsubscribe. After unsubscription, we keep minimal information (email address only) for 30 days to prevent accidental re-subscription, then permanently delete it.

Course Purchasers: We retain purchase information for 7 years for tax and accounting purposes, as required by law. Course access credentials are maintained indefinitely to honour lifetime access promises.

Analytics Data: Anonymised analytics data is retained for up to 26 months.

Contact Form Submissions: We retain correspondence for up to 2 years unless ongoing communication requires longer retention.

Your Rights and Choices

All Users

Email Unsubscribe: You may unsubscribe from our email list at any time using the link in every email, or by contacting us at hello@patience.works.

Cookie Management: You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Contact Us: You can contact us at hello@patience.works to:

  • Request information about data we hold
  • Correct inaccurate information
  • Request deletion of your data
  • Ask questions about our practices

European Economic Area (EEA) Residents

Under GDPR, you have additional rights:

Right to Access: Request a copy of personal data we hold about you. Right to Rectification: Request correction of inaccurate data. Right to Erasure: Request deletion of your data ("right to be forgotten"). Right to Restriction: Request limitation of data processing. Right to Data Portability: Receive your data in a portable format. Right to Object:Object to processing based on legitimate interests. Right to Withdraw Consent: Withdraw consent at any time. Right to Lodge a Complaint: File a complaint with your data protection authority.

To exercise these rights, contact us at hello@patience.works.

We will respond within 30 days.

California Residents

Under CCPA, you have the right to:

Know: What personal information we collect, use, and share. Delete: Request deletion of your personal information. Opt-Out: Opt out of the sale of personal information (note: we do not sell your data). Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us at hello@patience.works.

We will verify your identity and respond within 45 days.

By using this site, you consent to our use of cookies for essential functionality and privacy-respecting analytics. We do not use tracking cookies or share data with advertisers.

Types of Cookies We Use

Essential Cookies: Necessary for basic site functionality (login, preferences). These cannot be disabled without affecting site performance.

Analytics Cookies: We use Tinybird for privacy-friendly analytics. Tinybird provides aggregate statistics about site usage without tracking individual users across the web or collecting personally identifiable information.

Your Control

You can control cookies through your browser settings (Chrome, Firefox, Safari, etc.). Disabling essential cookies may affect your experience on our site.

Note: Our analytics are designed to respect privacy and do not track you across websites or collect personal information beyond basic page view data.

Our site contains links to external websites. This Privacy Policy does not cover those sites. We encourage you to review their privacy policies independently.

We are not responsible for the privacy practices of third-party sites.

Children's Privacy

Our site is not directed at children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children.

If we learn we have collected information from a child without parental consent, we will delete it immediately.

If you believe we have inadvertently collected information from a child, contact us at hello@patience.works.

Data Security

We implement reasonable technical and organizational measures to protect your personal information:

  • Secure hosting infrastructure
  • Encrypted data transmission (SSL/TLS)
  • Limited access to personal data
  • Regular security assessments
  • Secure payment processing through certified providers

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Material changes will be noted with:

  • Updated "Last Updated" date at the top
  • Email notification to subscribers (for significant changes)
  • Prominent notice on the website

Continued use of our site after changes constitutes acceptance of the updated policy.

Contact Information

For questions regarding this Privacy Policy, please contact us at: hello@patience.works

We respond to all legitimate inquiries.

By using our website, subscribing to our email list, or purchasing our products, you consent to this Privacy Policy.

If you do not agree with this policy, please do not use our site or provide us with personal information.

Summary of Key Points

What We Collect:

  • Email addresses (subscriptions)
  • Names (optional, for subscriptions and purchases)
  • Payment information (purchases only)
  • Basic analytics data (anonymised)

How We Use It:

  • Send weekly emails
  • Deliver purchased courses
  • Improve site content and performance
  • Respond to inquiries

Who We Share With:

  • Email service providers (ConvertKit/Buttondown)
  • Payment processors
  • Analytics providers
  • No one else (we don't sell your data)

Your Rights:

  • Unsubscribe anytime
  • Request data deletion
  • Access your information
  • Control cookie preferences

Questions? Contact us at hello@patience.works

This Privacy Policy is effective as of the date listed above.